Privacy Policy

Comment Selling "the App" provides invoicing, messaging, and inventory management functionality through Facebook comments and private replies ("the Service") to merchants who use Shopify to power their stores and sell through Facebook posts. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account:

  • View Shopify account data - basic information such as your store URL, email address, currency format, and timezone
  • Manage products - this allows us to tag your products
  • Manage orders - this allows us to identify your orders that were made through comment selling
  • Manage customers - this allows us to identify your customers that converted through comment selling
  • Manage marketing - this allows us to identify Facebook as the sales channel
  • Manage your Online Store - this allows us to manage your inventory and create draft orders
  • Manage other data - this allows us to attach your specified discount codes to orders

Additionally, we collect the following types of personal information from you and/or your customers once you have installed the App:

  • Information about you and others who may access the App on behalf of your store, such as your name, address, email address, phone number, and billing information;
  • Information about individuals who visit your store, such as their IP address, web browser details, time zone, and information about the cookies installed on the particular device.

"Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. "Web beacons," "tags," and "pixels" are electronic files used to record information about how you browse the Site.

How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to: Communicate with you; Optimize or improve the App; and Provide you with information or advertising relating to our products or services.

Sharing Your Personal Information

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

You can opt out of targeted advertising by replying STOP or UNSUBSCRIBE to any of our email communication. Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Your Rights If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@sold.as